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Bill of Rights

 

  • Washington State Bill of Rights

    Below are your rights verbatim as set forth by WashingtonRegulations RCW 70.127.140 and WAC 246-335-075. This agency honors all the rights below and as listed above.

    A listing of the in-home services offered by the in-home services agency and those being provided;

    The name of the individual supervising the care and the manner in which that individual may be contacted;

    A description of the process for submitting and addressing complaints;

    Submit complaints without retaliation and to have the complaint addressed by the agency;

    Be informed of the state complaint hotline number;


    Washington State Department of Health
    Health Systems Quality Assurance
    Complaint Intake
    P.O. Box 47857
    Olympia, WA 98504-7857
    360-236-4700
    800-633-6828

    A statement advising the individual or representative of the right to ongoing participation in the development of the plan of care;

    A statement providing that the individual or representative is entitled to information regarding access to the department’s listing of providers and to select any licensee to provide care, subject to the individual’s reimbursement mechanism or other relevant contractual obligations;

    Be treated with courtesy, respect, privacy, and freedom from abuse and discrimination;

    Refuse treatment or services;

    Have property treated with respect;

    Privacy of personal information and confidentiality of health care records;

    Be cared for by properly trained staff with coordination of services;

    A fully itemized billing statement upon request, including the date of each service and the charge. Licensees providing services through a managed care plan shall not be required to provide itemized billing statements; and

    Be informed about advanced directives and the agency’s responsibility to implement them.

    This agency shall ensure rights under are implemented and updated as appropriate.

    If you require additional information or have any questions or comment about our Washington State Bill Of Right, please feel free to contact Vancouver home health Care agency by email at the below info.

    Vancouver Home Health Care Agency LLC ®
    201 Northeast Park Plaza Drive, Suite 200
    Vancouver, WA 98684-5871 United States
    Info@vhhca.com

    At Vancouver Home Health Care Agency, Caring and Compassion is our business.



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  • Patient Responsibilities:

    To ask questions of the staff about anything they do not understand concerning their treatment or services provided.

    To provide complete and accurate information concerning their present health, medication, allergies, etc.

    To inform staff of their health history, including past hospitalization, illnesses, injuries.

    To involve themselves and/or Caregiver, as needed and as able, in developing, carrying out, and modifying their home care service plan.

    To review the Agency’s information on maintaining a safe and accessible home environment in their residence.

    To request additional assistance or information on any phase of their health care plan they do not fully understand.

    To inform the staff when a health condition or medication change has occurred.

    To notify the Agency when they will not be home for a scheduled home care visit.

    To notify the Agency prior to changing their place of residence or telephone.

    To notify the Agency when encountering any problem with equipment or services.

    To notify the Agency if they are to be hospitalized or if a physician modifies or ceases their home care prescription.

    To make a conscious effort to comply with all aspects of the plan of care.

    To notify the Agency when payment source changes.

    To notify the Agency of any changes in or the execution of any advanced directives.

    To inform staff of their health history, including past hospitalization, illnesses.

    If you require additional information or have any questions or comment about our Your Rights & Responsibilities, please feel free to contact Vancouver home health Care agency by email at the below info.

    Vancouver Home Health Care Agency LLC ®
    201 Northeast Park Plaza Drive, Suite 200
    Vancouver, WA 98684-5871 United States
    Info@vhhca.com

    At Vancouver Home Health Care Agency, Caring and Compassion is our business.

     

  • Before the care is initiated,
    the agency must inform a patient orally and in writing of the following:

    The extent to which payment may be expected from third party payers;

    The charges for services that will not be covered by third party payers;

    Services to be billed to third party payers;

    The method of billing and payment for services;

    The charges that the patient may have to pay;

    A schedule of fees and charges for services;

    The nature and frequency of services to be delivered and the purpose of the service;

    Any anticipated effects of treatment, as applicable;

    The agency must inform a patient orally and in writing of any changes in these charges as soon as possible, but no later than five (5) days from the date the home health agency provider becomes aware of the change;

    If an agency is implementing a scheduled rate increase to all clients, the agency shall provide a written notice to each affected consumer at least 30 days before implementation;

    The requirements of notice for cancellation or reduction in services by the organization and the client; and

    The refund policies of the organization.

    The agency shall not assume power of attorney or guardianship over a consumer utilizing the services of the agency, require a consumer to endorse checks over to the agency or require a consumer to execute or assign a loan, advance, financial interest, mortgage or other property

    in exchange for future services.

    If you require additional information or have any questions or comment about our Agency Responsibilities, please feel free to contact Vancouver home health Care agency by email at the below info.

    Vancouver Home Health Care Agency LLC ®
    201 Northeast Park Plaza Drive, Suite 200
    Vancouver, WA 98684-5871 United States
    Info@vhhca.com

    At Vancouver Home Health Care Agency, Caring and Compassion is our business.

     

  • Patient Privacy and Security

    Personnel are encouraged to keep the patient covered at all times and to provide a drape when directly working with the patient.

    Visitors are asked to leave when service is given unless the patient asked them to stay.

    Any photos taken are for the purpose of documentation and are taken only with the patient/representative’s written consent.

    The agency will ensure clinical record and data entry personnel are trained to maintain clinical records and files confidentially.

    Patient information will not be visible on computer monitors when not in use.

    Clinical records in the home will be labeled as confidential and kept in a secure place by the patient/representative.

    Information given to personnel will be limited to a “need to know” basis.

    All personnel will be oriented to the privacy requirements on hire and annually, and the consequences of patient privacy violations up to and including termination.

    Security

    Patient and family are encouraged to keep emergency telephone numbers visible and near the telephone.

    Patients are instructed to notify the agency if property, money, or valuables are missing or damaged.

    The agency recommends that patients notify police and household insurance carrier in the event of loss or theft. The agency will fully cooperate with the investigation. In the event an admission of theft is made, every attempt will be made to recover the loss from the employee involved. A guilty employee’s employment with the agency will be terminated. In the event the agency is to blame regarding property loss or damage, every effort will be made to return or replace property.

    All information maintained in computer records will be password protected and only authorized personnel will have access. All personnel having passwords to access the agency and patient information will keep the password protected and not allow others to know the password or use it. Passwords will be changed periodically and when an employee resigns or job duties are reassigned. Sharing passwords with others is not allowed and will be treated as a breach in confidentiality resulting in corrective action.

    Patient records and PHI will be maintained in agency records and on computers as needed. All personnel with access to patient information will be required to log in using their personal password when accessing clinical records. Personnel will have access to only those records needed to complete their work.

    If mobile devices are used by field personnel, the agency will enforce the following HITECH ACT controls on mobile devices used to document patient service by personnel, contractors, and business associates:

    The agency software with PHI access is encrypted.

    User authentication and passwords will be required.

    The agency has activated wiping/and or remote disabling.

    The agency has an active firewall and security system.

    The agency has disabled file-sharing applications.

    The agency prohibits downloading of mobile applications without permission.

    Staff will be required to follow security measures if sending or receiving PHI over public Wi-Fi networks.

    Personnel are required to maintain physical control over their assigned mobile devices and store them in a secure and protected location when not in use.

    Agency-owned mobile devices may not be used for personal use.

    The mobile device must be returned to the agency for deletion of all PHI before discarding or reusing the device.

    If you require additional information or have any questions about our site’s Patient Privacy and Security, please feel free to contact Vancouver home health Care agency by email at the below info.

    Vancouver Home Health Care Agency LLC ®
    201 Northeast Park Plaza Drive, Suite 200
    Vancouver, WA 98684-5871 United States
    Info@vhhca.com

    At Vancouver Home Health Care Agency, Caring and Compassion is our business.

     

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