Frequently asked questions
There will be plenty of questions regarding a loved one’s (or your) home health care. You can find a number of answers here, in our thorough question and answer page. We are happy to answer any specific questions you may have, but we strive to educate every visitor to our website. Feel free to use this page to get a feel for us and what we can do for you.
At Vancouver Home Health Care Agency, Caring and Compassion is our business.
Most insurances are accepted in accordance with the Affordable Care Act. This act stated that all Americans must have insurance, and Vancouver Home Health care agency works with patients to help afford in home care.
Needs are evaluated by the aides and non-medical professionals who enter the home, such as a provider who assists with activity of daily living (ADL). Physicians and family members are consistently updated on the condition of the patient, and family members are encouraged to participate in the care of the loved one, from the plan of care to the facilitation of treatments for Home health and home care services.
Vancouver Home Health care Agency offers a 24 hour line for any concerns posed by clients. Additionally, the Agency conducts monthly observations, necessary ongoing reports, monitoring and ongoing checks to ensure every professional is giving the best care available.
Vancouver Home Health Care Agency sends only the most trusted professionals to the home. However, if a professional just isn’t working out, it’s a good idea to ask for a different member of our team.
At this time, Vancouver Home Health Care Agency does not currently accept Medicare or Medicaid for home health or home care services. The agency is currently in the process of applying for our certification of need with the state of Washington department Of Health. Once that step is completed then we will submit our application to the Center for Medicare and Medicaid services and then Agency will submit our Medicare application to the Washington state Apple health. And submit credentialing application with all the other commercial insurance companies.
Yes. We hold all the necessary credential to practice in the state of Washington. Additionally, our employees are insured in case any accidents happen in the home. Employee accidents or injuries will not affect your home insurance; instead, employees are covered by Vancouver Home Health Care Agency.
Our professionals go through ongoing training, such as the American Nursing Credentialing Center. All of our employees are screened before hiring by performing a detailed background investigation and credential checks. References are obtained and are available for review by clients and families. Any aide or professional coming into the home will have credentials and references on file at the Agency.
Yes. The website is available, and Vancouver Home Health Care agency provides written material for those who prefer it or who have difficulty navigating the Internet. There will be a rights and responsibilities document presented as well as descriptions of services specific to individual care at the initial oasis assessment.
All of Vancouver Home Health Care agency professionals are bound by the laws of HIPAA. This means that patient care is only discussed with those who have written permission and other medical professional pertaining to patient medical care. Every employee is bound by confidentiality and respect for the patient; any employee who violates these guidelines will be handled immediately. Anyone who is allowed to review the patient medical chart or have any discussion about the patient’s condition must be employed by Vancouver Home Healthcare Agency or have signed a waiver approved by the patient. Employees are not allowed to reveal personal information to anyone outside of the patient care team or other Vancouver Home Health Care agency employees unless directly related to patient care. This means that no one can discuss a patient’s medical records with friends or family.
Yes! Vancouver Home Health Care agency holds all the necessary credential with the State of Washington. And registered by the Washington State Department of Health to practice in the state.
Vancouver Home Health Care agency has a system in place to handle emergencies. A stand by professional will be assigned to the affected patient, and, in most cases, the patient will be notified to the change. Personal time off (PTO) are planned and scheduled, giving both professional and patient ample time to prepare for the changes.
It’s okay to ask for a different professional. Vancouver Home Healthcare Agency understands that every person is an individual, and some individuals may not get along with others. Simply call the office and request a new professional for your situation.
In the course of clinical records documentation. The members of the care team that is entering the patient home must collect medical data and write a report regarding each visit, including vitals, living situations and progression of disease. These documents are forwarded to the physician and are also available to authorize family members who have permission to review the patient’s clinical file. Additionally, our medical professionals will help educate the authorize family members in the ongoing care of the patient. Vancouver Home healthcare agency will also assist the families to locate ancillary agencies for additional support, such as counselors and support groups.
Yes. Vancouver Home healthcare agency offers literature explaining cost of services and options for payment.