Vancouver Home Health Care Agency LLC ®
Frequently asked questions Department…
There will be plenty of questions regarding a loved one’s (or your) home health care. You can find a number of answers here, in our thorough question and answer page. We are happy to answer any specific questions you may have, but we strive to educate every visitor to our website. Feel free to use this page to get a feel for us and what we can do for you.
At Vancouver Home Health Care Agency, Caring and Compassion is our business.
Most insurances are accepted in accordance with the Affordable Care Act. This act stated that all Americans must have insurance, and Vancouver works with patients to help afford in home care.
Yes. Vancouver offers literature explaining cost of services and options for payment.
The course of care is documented by the professionals entering the home. Every person must write a report regarding each visit, including vitals, living situations and progression in disease. These documents are forwarded to the physician and are also available to family members who have permission to review the patient’s file. Additionally, the professionals will help educate family members in patient care. Vancouver also helps families find agencies for additional services, such as counselors and support groups.
It’s okay to ask for a different professional. Vancouver Home Healthcare Agency understands that every person is an individual, and some individuals may not get along with others. Simply call and request a new professional for your situation.
Vancouver has a system in place to handle emergencies. A backup professional will be sent, and, in most cases, the patient will be alerted to the change. Vacations are planned, giving both professional and patient time to prepare.
Some Vancouver professionals will drive a patient to appointments. These individuals have participated in a full license check. Criminal background checks are also conducted.
Yes! Vancouver holds all the necessary licensing in Washington state to be a registered agency by the Washington State Department of Health
All Vancouver professionals are bound by the laws of HIPAA. This means that patient care is only discussed with those who have written permission. Every employee is bound by confidentiality and respect for the patient; any employee who violates these guidelines is handled immediately. Anyone who is allowed to review the patient chart or talk about the patient’s condition must be employed by Vancouver Home Healthcare Agency or have signed a waiver approved by the patient. Employees are not allowed to reveal personal information to anyone outside the patient or other Vancouver employees. This means that no one can discuss a patient’s personal business with friends or family.
Yes. The website is available, and Vancouver provides written material for those who prefer it or who have difficulty navigating the Internet. There will be a rights and responsibilities document presented as well as descriptions of services specific to individual care.
Our professionals go through ongoing training, such as the American Nursing Credentialing Center. Employees are screened before hiring by checking credentials and background checking. References are obtained and are available for review by clients and families. Any aide or professional coming into the home will have credentials and references on file at the Agency.
Yes. We hold all the necessary insurances to practice in-home healthcare in Washington state. Additionally, our employees are insured in case any accidents happen in the home. Employee accidents or injuries will not affect your home insurance; instead, employees are covered by the Agency.
At this time, Vancouver Home Healthcare is in the process of applying for certification and accreditation with the Joint Commission, but does not currently accept Medicare or Medicaid.
Vancouver sends only the most trusted professionals to the home. However, if a professional just isn’t working out, it’s a good idea to ask for a different worker.
The Vancouver Home Health care Agency offers a 24 hour line for any concerns posed by clients. Additionally, the Agency conducts monthly observations, necessary ongoing reports, monitoring and ongoing checks to ensure every professional is giving the best care available.
Needs are evaluated by the aides and non-medical professionals who enter the home, such as a provider who assists with shopping. Physicians and family members are consistently updated on the condition of the patient, and family members are encouraged to participate in the care of the loved one, from the plan of care to the facilitation of treatments.